Shipping & Returns
cierra lynn collection policies
PLEASE CAREFULLY READ AND ADHERE TO OUR POLICIES BEFORE ORDERING FROM THE CIERRA LYNN COLLECTION.
ALL SALES ARE FINAL ON ALL PRODUCTS. WE DO NOT ACCEPT EXCHANGES OR REFUNDS. We suggest you carefully review each item before ordering. Please read the sizing info and be aware of the cut, style and size of products.
THERE ARE NO REFUNDS ON CUSTOM ITEMS.
THE SATISFACTION OF YOUR ORDER IS IMPORTANT TO US. IF FOR ANY REASON YOU ARE NOT SATISFIED WITH YOUR ORDER, PLEASE CONTACT US WITHIN 24 TO 48 HOURS OF RECEIVING. PLEASE EMAIL ALL INQUIRIES PROVIDING ORDER NUMBER AND SPECIFIC DETAILS/CONCERNS ABOUT THE ORDER TO THECIERRALYNNCOLLECTION@GMAIL.COM
DO NOT RETURN ORDER WITHOUT CONTACTING THE CIERRA LYNN COLLECTION. WE DO NOT ACCEPT RETURNS WITHOUT APPROVAL AND WE DO NOT REFUND MONEY. STORE CREDITS ARE ISSUED IN VERY ISOLATED CASES ONCE APPROVED BY MANAGEMENT.
READY MADE: Ready made items ship within 2-3 business days.
MADE TO ORDER- The Cierra Lynn brands takes pride in creating and providing quality work, therefore there is waiting period for all creations. Please allow 7-10 business days for processing, plus shipping time for all made to order items.
TRACKING: All packages are shipped USPS Priority Mail and is insured with $50 worth of insurance. We are not responsible for any lost packages or delays from packages in transit. We DO NOT replace lost and or stolen packages. Please file a claim with your local carrier with the tracking number provided for any lost or stolen packages.
TRACKING NUMBER: Tracking numbers will be emailed within 24 hours of shipping.
CUSTOM ITEMS: WHEN CREATING CUSTOM ORDERS, WE DO NOT RECREATE LISCENSED CARTOON CHARACTERS OR OTHER MERCHANDISE. ALL CUSTOM ORDERS (IF APPROVED) WILL REQUIRE A 2- 4 WEEK TURNAROUND TIME.
Right of Refusal - When The Artist Cierra Lynn is tasked to create a free styled piece of art or design on canvas, clothing, shoes or accessories NO REFUNDS will be given. All custom designs are created in the expression of the artist. If after completion of any work, the client does not wish to purchase, receive, or if the client is dissatisfied with a final custom design, the Artist Cierra Lynn will retain the refused artwork and the nonrefundable deposits, free of any claims or interests of the Collector and the Collector will owe no additional fees to the Artist.
NO REFUNDS will be given on a custom commissioned design or piece of work if client is unsatisfied with finished piece. The Artist Cierra Lynn is not responsible for replacing items.
CONTACT: any additional concerns or questions please feel free to email us at: