FREQUENTLY ASKED QUESTIONS
As you comb through the The Cierra Lynn shops and services, there maybe a few questions that come to mind and on this page we will attempt to address everything we can. At the bottom of this page, there is a form to submit a new question that we may not have addressed. We strive to provide great products and exceptional customer service.
can products currently available in your store be altered to fit a specific need or event?
Yes.Any alteration can be submitted through our Custom Order form.If the alteration meets the approval, you will be contacted with the details of the order via email.
DO YOU HAND PAINT DIRECTLY ON YOUR SHIRTS & SWEATSHIRTS?
This can be a simply complicated question.Depending on the sweatshirt/t-shirt, there are specific processes that go into the design of each shirt.Our current collection of available t-shirts & sweatshirts are either carefully hand painted directly on to the clothing or hand painted then transferred to print for maximum life.We would love to give the secret sauce to our process of creation but we reserve the right to be privately super creative.Also, for pieces that include the BLOOM HEAD WRAP or other 3d sewn embellishments, they are precisely sewn into the fabric of the sweatshirt/t-shirt to enhance the look and appeal of the clothing.
CAN I PROVIDE MY OWN CLOTHING?
UPON APPROVAL ONLY, personal items that are new can be sent . We have nothing against your clothing but we prefer to work with new clothing.We also understand the need to use clothing that perfectly fits. To start the approval process,You can create a Custom Order and provide the link to the item that you desire customized.
MOST FREQUENTLY ASKED QUESTIONS
I PURCHASED AN ITEM CAN I GET A REFUND?
- ALL REFUND INQUIRIES HAVE AN APPROVAL PROCESS, HOWEVER SOMEITEMS ARE NON REFUNDABLE.
- ALL CUSTOM ITEMS ARE NON REFUNDABLE
- GLASSES- NON REFUNDABLE, NO EXCEPTIONS. AN EXCHANGE MAY BE GIVEN IF THE REQUEST IS APPROVED ONLY
- TEES AND SWEATSHIRTS- NON REFUNDABLE. AN EXCHANGE MAY BE GIVEN IF THE REQUEST IS APPROVED.
CAN I COME PICK UP MY ORDER?
The Cierra Lynn Collection is only offered online. We do not offer personal meets ups, pick ups or local delivery.
I RECEIVED MY TRACKING NUMBER, MY PACKAGE SAYS ITS BEEN DELIVERED, HOWEVER I DO NOT SEE MY PACKAGE. CAN YOU REPLACE MY ORDER?
All packages are shipped USPS Priority Mail and is insured with $50 worth of insurance. We are not responsible for any lost packages or delays from packages in transit. We DO NOT replace lost and or stolen packages. Please file a claim with your local carrier with the tracking number provided for any lost or stolen packages.
WHAT IS THE TURN AROUND TIME FOR ORDER DELIVERY?
READY MADE ITEMS: Please allow 2-3 business days plus shipping time to expect your order.
MADE TO ORDER ITEMS: Please allow 7 to 10 business days , plus shipping time after ordering to expect or to receive your order.
CUSTOM ITEMS: Please allow 2 to 6 weeks days depending on your order plus shipping time after placing the order to expect or receive your order.
FYI, once your order is shipped, your tracking number will be emailed to you within 24 hours.
HOW CAN I PLACE A RUSH ORDER?
Although we do have waiting periods for all items, we do understand that some items may be needed quicker to meet a deadline, gift idea or special occasion. Rush orders must be approved to ensue that we can expedite your needs. If time permits, and we have the product in stock and the materials you may qualify for a rush order. Please note, ALL rush orders have a rush fee which varies upon the product, time and location. to inquire about a rush order, please contact a member of the Cierra Lynn Team. EMAIL: firstname.lastname@example.org
CAN I COME PICK UP MY ORDER?
No. All orders will be shipped to the address provided in the order.
DO YOU PAINT LOGOS?
DO YOU DESIGN LOGOS?
CAN YOU PAINT MY TRUCK, CAR OR BOAT?
Please visit the Cierra Lynn Interior Page for details on Murals.
CAN I WASH MY HAND PAINTED ITEMS?
Yes. Please hand wash & air dry OR dry clean.
DO YOU OFFER WHOLESALE?
Coming 2017. (Wholesale will only be provided for Print Tees only)
DOES CIERRA LYNN DO PAINT PARTIES FOR ADULTS OR CHILDREN?
please email email@example.com more info.
DO YOU DO A CUSTOMER PAINT ON MY PRESCRIPTION GLASSES?
No. We will not assume the responsibility for the care of your glasses.They are often delicate and can be broken with ease at any point.
CAN YOUR PAINTED GLASS WEAR FIT PRESCRIPTION LENSES?
No. The glasses being used are reading glasses that have a set prescription and cant be replaced with any other lens.
I WANT TO SUBMIT A CUSTOM ORDER BUT I DON'T SEE WHAT I WANT IN YOUR CLOTHING TYPE. WHAT DO I DO?
If you don't see your clothing type then click OTHER and state the specific clothing or accessory type in the DETAILS field.Please provide a WEBSITE LINK to the item that you are referencing in the Details field.
I ORDERED AN ITEM ON THE "CIERRA LYNN SOCIETY 6" SITE BUT I NEED TO MAKE A CHANGE TO MY ORDER, WHO DO I CONTACT?
All orders processed through the SOCIETY6 site must be changed by the SOCIETY6 customer service team.Follow the link provide for more details on Order Changes, Returns and Exchanges ( SOCIETY6 CUSTOMER SERVICE ).
WHY CAN'T I COMBINE MY CIERRA LYNN SOCIETY6 SHOPPING CART AND THEARTISTCIERRALYNN.COM SHOPPING CART SO I CAN MAKE ONE PURCHASE.
Both sites offer completely different products and the manufacturers are different so combining carts is not an available option.
I PURCHASED A CIERRA LYNN COLLECTION ITEM AND ITS THE WRONG SIZE, WHERE DO I SEND IT.
All Returns, Refunds or Exchanges must be approved before returning any items.
If the item is eligible for return, please send the product to: CL Collection - P.O. Box 4504 - Washington, D.C. 20017
CAN YOU PAINT A CARTOON CHARACTER ON MY CLOTHING?
The Cierra Lynn brand upholds the integrity of art, therefore, we don't not copy other licensed artwork, images, cartoon characters, symbols or logos if you do not own the rights to desired custom art/cartoon character.
HOW DO I CARE FOR MY BLOOM TEE?
All items from the BLOOM Collection are hand painted, hand dyed or hand sewn. Therefore, most items require special care.
All items will come with clothing care information.